Q:  Do you livestream events outdoors?
Yes, our setup can be in any location, as long as our Wifi router there is decent cellular data service, wifi or ethernet available. You could even be on a mountaintop as long as there’s cell phone data! If it’s a hot summer day, we try to keep the equipment cool!

Q:  What do you do if there’s a chance of rain?
Chance of rain? The Dark Sky app is helpful for providing accurate minute-by-minute weather forecasts to help us make the right decisions for a weather-friendly setup. We have “rain jackets” for our weather-resistant cameras, and can set up a clear rain cover over our small live-streaming table if there’s a surprise rain shower. Guests don’t want to get wet so if you have an indoor or covered “rain option” for your ceremony, please allow a spot for the live-streaming table.

Q: Do you need power?
We can bring our own power source, via a small, quiet portable generator. In venues where electricity is readily available and easy to access, we’ll use that. For full day live-streams, having constant power through a venue outlet is awesome.

Q: What happens if there is an internet issue that affects the livestream?
This is why we visit the venues prior to the event to test the livestream and explore different options for best available internet. If there is an unexpected internet issue that affects our stream, we will know right away from the streaming status notifications. Sometimes, we have to reduce the resolution of the video streaming. However, we’re not able to help guests with their own internet issues, such as buffering. The worst we’ve ever experienced was a wedding that happened after a storm, where the location still did not have power nor internet, in a location that only had one bar of cell service. In this case we provided a ceremony recording on our video cameras because there was no ethernet, no wifi, no cell service. While your livestream is going, the same video is being recorded simultaneously onto your disk that we’ll give you at the end of the event.

Q: What if the team assigned to our livestream gets COVID, or is really sick? 
This is a legit question! If Ling, Ty, or our video assistant cannot come due to illness or other unexpected reasons, we have a list of subcontractor livestreaming videographers who we trust to livestream the event on behalf of Trailing Twine Photography LLC. Your contract also states that if for some rare reason we absolutely cannot service your event (which has never happened, God forbid!) then you’ll receive a refund. If you require us to get a COVID test to work your event, then please inform us.